Return & Exchange Policy
At BM VitaWing Nutrition Ltd., customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and exchange guidelines below.
Eligibility for Returns
Returns may be accepted within 30 days of receiving your order if:
- The product is unopened
- The product remains in its original packaging
- The product is unused and undamaged
- Proof of purchase is provided
Non-Returnable Items
For health, hygiene, and safety reasons, we cannot accept returns for:
- Opened supplements
- Used products
- Damaged products caused by misuse
- Products purchased through unauthorized sellers
Damaged or Incorrect Orders
If you receive:
- A damaged product
- A defective product
- An incorrect item
Please contact us within 48 hours of delivery and provide photos of the product and packaging.
We will review the issue and arrange a replacement or refund where appropriate.
Refund Process
Once your return is received and inspected, we will notify you regarding approval.
Approved refunds will be processed to the original payment method within 5–10 business days.
Processing times may vary depending on your financial institution.
Exchange Policy
Eligible products may be exchanged for the same item if the original product is damaged, defective, or incorrect.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.
Contact Us
For return or exchange requests, contact:
Please include:
- Order Number
- Product Name
- Reason for Return
- Supporting Photos (if applicable)